Quality is probably the single most important factor in keeping a client. I wanted to open this up for discussion as it seems we are still making the same mistakes over and over. Diomar's suggestion on word expanders is a great start. Let's keep the ideas flowing until we have a rigid workflow that allows for very little errors to get through.
What about an editor's checklist? Do we have that for our editors? For example, the obvious, checking templates to make sure it's the accurate one, check patient name spelling, doctor spellings, headings, names of places. Is there an extra space after periods?
We need to start implementing creating a standard template in .dot format. Let's discuss this...
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